Owner Testimonials

Testimonials to Tranquility’s Property Management Services

Our goal at Tranquility is to make our Villa Owner clients feel completely secure both when visiting our islands and when faraway. We are your eyes and ears on island, allowing your to rest easy about your investment.  Please read on to find out what our Turks and Caicos villa owners are saying about Tranquility Property Management. For insights from our Turks and Caicos vacation guests, please also read our  Testimonials from Rental Guests.

OWNER TESTIMONIALS

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South Seas Villa Owner. When we arrive at South Seas, everything is clean and fresh.  A gift and note from the staff welcomes us along with flowers.  We drop everything, change to our swim suits and head for the pool or ocean. Our vacation begins that instant because Tranquility management has done everything to make us comfortable.

Carole Ayres, South Seas Villa Owner


A seriously dedicated and talented professional who REALLY cares… Basia looks after our house as well as her own (and I expect if a conflict between looking after her own vs. ours were to arise, she would take care of our property first). She is a seriously dedicated and talented professional who REALLY cares about her villa owners and the guests who rent the villas. She is available 24/7 and has long-standing resources on Island that help her accomplish tasks that would be impossible without those long-standing relationships. Her response time to questions be it from an owner or renter is instant and intelligent. Many of our villa guests have become her friends and we are genuinely thrilled to support her with this testimonial.

Angela and Fred Hudson, Owners Bright Idea Villa, April, 2013


Tranquility, in one word, Professional. Basia, in one word, Awesome. Tranquility, in one word, Professional. Basia, in one word, Awesome. We’re grateful for having them managing our villa. A real peace of mind for our home away from home.

Ralph And Deb, Owners of  Flip-Flop Villa


Simpy put, Basia is a gem. Basia has managed my property for more than a year, and my experience working with her far exceeds what I would expect from a management company. I hired Basia at a time when my unit needed some major upgrades. The amount of time and effort needed to resolve certain issues was substantial. Basia immediately took up the task with a level of enthusiasm and professionalism that not only put my mind at ease but also demonstrated that this was a partnership, and my investment was hers as well. I now have come to expect this kind of hands-on, responsive and when necessary reassuring demeanor. There are few individuals that have Basia’s work ethic and passion. A cheerleader and advocate, honest and direct, Basia and her team are exactly who you want working on your behalf. Simply put Basia is a gem.

Jane Penn


The highest level of care available on Provo.  A few years ago I tried to get Tranquility and Basia to manage Angelfish but she was too busy and was not taking on new clients/properties. Our paradise house now has Tranquility managing it and therefore now has the highest level of care and attention to detail that our guests deserve and that is available on Provo. 1st class property management. Her words to me were – “when I take on a property, you become family.” We are blessed to have Basia in our family. May your stay at Angelfish Reef be all you ever dreamed and more.

Angelfish Reef Designer and Co-Owner


A Provo Villa Owner.  We have had a vacation home in Providenciales for about 10 years and have had other property managers.  At this point it’s clear that Basia is the best property manager we’ve experienced.  She is very conscientious and keeps us well informed.  We’ve had storm repairs and other situations where she has performed very well.  She understands the quality of work we would like to see when repairs are necessary and she stays on top of everyday maintenance issues. I have complete trust she will use good judgment when decisions need to be made and we’re not immediately available to respond.  I highly recommend her services.”

Robert Clarke


RE:  Basia Zaidan and Tranquility Property Management Co. My husband and I and our partners asked Basia to manage our villa in July of 2007.  Up to that point we had suffered through a mediocre (at best) management experience with another company. What a change for the better!  Basia has done a wonderful job for us.  She is the ultimate professional, and cares for our home and our clients as if the villa belonged to her and the guests are personal friends.  She consistently goes the extra mile to ensure that a) the villa is in tip-top shape for every arriving party and b) that she is available to the guests for all their needs and questions. I have received more letters from happy clients in the past three months than I did for the first five years we used the other company!  Basia is also on top of things when it comes to keeping in contact with me regarding our accounts, and also any problems that we need to know about.  This also is a refreshing change, as with our previous company it was like pulling teeth to get an Basia is passionate about what she does, and that passion is evident in her work ethic and the love she has for her job.  She takes great personal interest in every property she manages and it shows!  I have no doubt that the guests that we’ve had in the past months will return over and over again largely due to Basia’s tremendous ability to make them feel cared for and at home. Most sincerely,

Karen Bishop, Turks and Caicos Villa Owner


Palmyra Villa Owners.  Tranquility Property Management has been managing our property since we purchased it in 2007. Basia and her staff are always quick and efficient to handle any problems that may arise as well as pay all of the bills on time. She also rents our property and we are very pleased with all of the rentals that are booked. During the hurricanes this past season she kept us up to date, which is comforting since we are so far away. We knew that everything was taken care of prior to the storms and we are always welcomed home whenever we go to Provo. She comes highly recommended. Regards,

The DeLucas


Testimonial from Villa Owner.  I want to thank you for your expert care of our little house. Not only have you been instrumental in the transformations and upgrades made to the house, but your continuing management of the property brings us great piece of mind. This was never more evident than during the last storm that hit the island.  You kept us informed regarding general conditions on the island and provided us with timely pictures of the house after the storm to reassure us.  I commend you on handling all of this with grace as you and your staff faced tumultuous events in your own lives. Thank you for all that you do for our little piece of paradise. Cheers,

Brigitte Edwards


Another Happy Turks and Caicos Property Owner. My husband and I have used Basia for renting our condo and for keeping an eye on it when we are off island. We have only wonderful things to say about her. She is honest and very prompt in contacting us with any concerns. She makes it very clear that we are the owners and that she always has our best interest in mind. When the occasional glitch arises, Basia has an excellent crew to assist.  We don’t know what we did before we met her.

Diane Heyrman

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Contact Tranquility Property Management at 1-649-231-1474 ore email to basia@turkscaicosluxuryvillas.com  to discuss comprehensive services for your Turks and Caicos villa or other property.